The SurveyMonkey helpdesk integration with Deskpro allows you to gather data through your online surveys and turn the answers into individual tickets. You can then set-up workflows for different forms to perform actions on your helpdesk. Such as creating a new person / organization in the CRM, creating or updating a ticket in the helpdesk.
Sometimes creating a quick form on SurveyMonkey and sending it out to your customers for their feedback, it can be tough to manage the responses in different applications. By linking SurveyMonkey and Deskpro you can give your agents access to the responses and allow them to be proactive with their support.