Teamwork

Introduction:

The DeskPRO helpdesk software takes teamwork seriously. The following features help agents help each other to solve problems.

• Agent Teams – Within DeskPRO agents can be grouped into teams and share responsibility for work.
• Agent Chat – An agent chat tool to quickly ask questions or share information.
• Ticket Notes – Share information about a ticket within the correct context.
• Tasks – Agents can assign each other and teams tasks for completion.
• Shared Assets – Triggers, Quick Replies and Macros can all be shared.