DeskPRO includes very powerful tools to generate reports. The following reporting systems can be found within DeskPRO.
- Overview – Simple stats to show you the status of your helpdesk
- Trends – View trend data; see how your helpdesk data is changing
- Report Builder – Advanced Statistics tool, answer any data question
- Agent Activity – View a feed of your agents’ work
- Agent Hours – Log of the time your agents work within DeskPRO
- Feedback – View ticket feedback ratings and comments