Reports

Introduction:

DeskPRO includes very powerful tools to generate reports. The following reporting systems can be found within DeskPRO.

• Overview – Simple stats to show you the status of your helpdesk
• Trends – View trend data; see how your helpdesk data is changing
• Report Builder – Advanced Statistics tool, answer any data question
• Agent Activity – View a feed of your agents’ work
• Agent Hours – Log of the time your agents work within DeskPRO
• Feedback – View ticket feedback ratings and comments