What is Included?

Your monthly fee is the total you will pay. It includes support, the infrastructure, upgrades, backup, bandwidth etc. There are no other fees to pay.

What is an agent?

An agent is an individual in your organization that receives and handles support requests or administers the helpdesk itself. There are no limits on the number of end users (your customers) that you can support.

Which plan should I pick?

We know that most software as a service companies have lots of plans for you to pick from; encouraging you to pay for a more expensive plan to get a particular feature you need. With DeskPRO there is just one plan with all the DeskPRO features. You simply pay for how many agents you need.

Can I use my own domain/email address

Yes, you can use your own domain, e.g. support.yourdomain.com as well as your own email address. The software includes a guide to help you set this up.

Can I cancel?

You can cancel at any point. There are no contracts to sign. Simply cancel your account before your next monthly billing point and you will not be charged again.

Do I control my data?

Yes. Your data is exactly that, yours. You can export your data at any point, without charge. If you wish you can also migrate your data to run DeskPRO on your own servers.

How many tickets, users, articles, email accounts etc. can I have?

Unlimited. DeskPRO pricing is only done on a “per-agent” basis. You can have an unlimited number of every other element within DeskPRO.

Can I change the number of agents?

Yes. You can increase or decrease the number of agents at any time. Your next monthly charge will reflect changes to the number of agents on your account.

Can I switch to DeskPRO Download?

Yes. You can switch at any point. You will need to purchase a DeskPRO Download license and we will provide you with your database to install locally.

Is DeskPRO Cloud secure

Absolutely. We use bank level security practices to ensure your data is kept fully secure.

What is Included?

Your annual license fee includes the DeskPRO software, all the source code (which you can modify), access to our regular product releases and our best in class support.

What is an agent?

An agent is an individual in your organization that receives and handles support requests or administers the helpdesk itself. There are no limits on the number of end users (your customers) that you can support.

Do you have different features for different plans?

No. We simply charge a fixed annual price per agent. We do not try and upsell you to more expensive plans so you can access specific features. You can be rest assured that whatever size of business you are; you will always have access to all the DeskPRO features.

How many tickets, users, articles, email accounts etc. can I have?

Unlimited. DeskPRO pricing is only done on a “per-agent” basis. You can have an unlimited number of every other element within DeskPRO.

Why is billing an annual fee?

We have built a business where our focus is on supporting our existing customers. By having to win your business every year – you can be assured we will continue to improve the software and offer the best customer service in the market.

Can I change the number of agents?

Yes. You can increase the number of agents at any time and simply pay the difference in a time adjusted fee. E.g. adding 10 agents 6 months through your billing period would cost 10 (agents) * $10 * 6 (months) = $600. If you reduce the number of agents, you will be billed your new price at the next billing cycle.

Can I switch to DeskPRO SaaS?

Yes. You can switch to our fully managed service at any time (and vice versa should you wish). We will import your data and also credit any unused license fee.