Email for more info: sales@deskpro.com

Live Chat

The Chat plugin allows you to offer yet another way for your customers to get assistance. Almost every user on the internet is familiar with instant messaging programs like MSN Messenger or AOL Instant Messenger. We have taken the same idea and integrated it into DeskPRO, allowing your users to hold a chat with your technicians in real-time.

How It Works

When a user enters your site, they will see an image telling them when a technician is available for a one-on-one chat. The user just clicks on the image and they're taken to a new chat. The chat window looks very similar to what most users expect from the most common messaging programs.

The entire thing is browser based. The user doesn't need to download any additional software or wait for any third-party browser plugins to download and intsall. As soon as they click the chat button, they are taken directly to a new chat.

Why Offer Live Help

Customer satisfaction is the most important aspect to any successful company. A typical user will enter your website and try to find information for themselves by browsing around or performing a search. When your self-help resources fail, the user has a choice to either give up or submit a new ticket.

Using Live Help, you can catch the user before they leave by offering them a way to communicate with a company representative instantly. Using chat as sales tool is invaluable. When you can get the customer talking with you and exploring your products or services, the battle is half-won.

Features At A Glance

  • Intuitive interface: Anyone who has used a messaging program will immediately know how to use the chat window
  • 100% browser based: Both the user and tech interfaces are developed using standard web technologies (XHTML, CSS, HTML, Javascript, AJAX) and will work in any modern browser. No additional software or browser plugins are required.
  • Instant setup: As soon as you install the plugin in DeskPRO, you are ready to start using it. You require no special server software to use the system.
  • Live tracking updates: The technicians interface continuously updates the display with information about the visitors that are using your site at the time. The information includes where they are, who they are, and where they've been.
  • Proactive Chats: You can ask any active user if they want to chat. This feature is extremely valuable in a pre-sales environment where you can hook potential customers in before they choose to leave your site.
  • Works on any website: You can include a special snippet of HTML code on any website you own to gain tracking and chat functionality. In addition to simply showing a chat icon, you can also use the Proactive Chats feature. For example, place the special HTML snippet on your product pages and start chats with potential customers.
  • Multiple chats: Your technicians can handle as many chats as they need to. There is no limit to how many chats a technician can have going at the same time.
  • Chat logs: Every chat is saved. Users can refer to a chat they had whenever they want. Techs can view chat logs when viewing a users account.

Purchase

Once you're ready to purchase, head over to your Members Area. The Chat plugin is a one-time fee. The cost depends on which license you own, ranging from $95 for DeskPRO:3 to $1245 for DeskPRO:Unlimited. That is about half the cost of the DeskPRO license itself.

The purchased version of Chat has no limits at all, and you get a lifetime of free updates as long as your DeskPRO members area access is valid.

Price: About half of your DeskPRO License

Demo

You can install the demo of the Chat plugin from the "Install Plugins" page in your admin interface. The demo limits how many chats can be created.