DeskPRO -

Forums

The built-in message board can be used as a way to post discussions everyone can participate in.

• Unlimited forums to categorize threads in.
• Unlimited threads means you can keep all discussions on record forever.
• Find discussions via the thread or message search, or easily get a list of updated or new threads since your last visit.
• Unread message counts are displayed on the tech homepage so you can easily keep up with new messages.
• Set up customizable email notifications so you can be alerted when a new message is posted.

Calendar

Use the calendar to set up tasks and repeating tasks.

• Create simple tasks that must be marked completed.
• Assign tasks to one or more technicians.
• Create repeating tasks for tasks that happen on a regular basis. Every day, every week, every other day etc.
• Use email notifications to ensure everyone knows when a task is created, and when it is due.
• The tech homepage shows an overview of overdue tasks and tasks due today.

Private Messages

Private messages are messages sent between two techs on the helpdesk. In a way, it's just like email except the messages are contained within your helpdesk.

• Discuss issues privately through the helpdesk
• Messages can be sent to multiple technicians at a time.
• Use the rich-text editor to create readable messages.
• Set up email notifications to be alerted whenever you are sent a private message.