DeskPRO -

Registration Settings

There are several different ways to handle registrations in DeskPRO that are suitable for many different businesses.

• Control when registration happens. For example, before submitting a ticket or after submitting a ticket. For the most streamlined user experience, you can configure DeskPRO to automatically create new users when they submit their first ticket with no registration forms needed.
• Use a custom registration URL if you want users to register through a separate usersource like vBulletin or phpBB.
• You can completely disable new registrations so only your techs can create users.
• Weed out abusive users by enabling account validation. You can require users to validate their email address, or enable tech validation to make every user account need manual activation.

Email Rules

User rules allow you to configure your email gateway to handle emails differently depending on a number of criteria.

• Create mail rules based off of advanced criteria like specific email addresses, POP3 accounts, usergroups or companies. For example, maybe any email from your "Priority Customers" usergroup is automatically assigned to your best technician.
• Control what happens to new tickets with elaborate actions. You can set properties like the ticket category, workflow, priority or language or auto-assign a specific technician. How about disabling validation for pre-sales? And even more is possible.
• Control emails and notifications sent. This allows you to override email templates or disable notifications altogether.

Controlling Abuse

DeskPRO includes several features to control abusive users.

• With email address banning, you can ban new registrations or emails from specific emails addresses or just addresses that match a pattern.
• Identify and ban IP addresses of troublesome users.
• Use the built-in, adaptive bayesian spam filter to control email spam.
• Define custom words or regular expressions to identify spam. You can also use this feature in conjunction with a server-side spam filter like SpamAssassin. Just get your spam filter to alter the body or subject of the email, and then define a pattern in DeskPRO to recognize it. For example, SpamAssassin typically adds the string "SPAM" to subject lines.

General Settings

DeskPRO includes many general settings that control many aspects of the application. All of these settings are there for you to peruse and tweak.

• A global on/off switch allows you to disable your helpdesk in just a few clicks.
• Force the use of SSL to keep your customers safe. This will redirect non-HTTPS requests to their HTTPS counterpart.
• Enable or disable image-based CAPTCHA to weed out automated bots.
• Edit the default timezone and time display formats.
• Enable a timer to automatically close unresponsive tickets.
• Much much more! We encourage you to use our demos to get a true sense of the breadth of configurability that DeskPRO offers.