DeskPRO -

Types of Graphs

• Bar charts are useful to compare values like totals so you can visually see how various items stack up against each other.
• Line graphs are useful to show you trends over a period of time.
• Pie charts are great for giving you the "big picture". You can quickly see how various items add up to create the whole.
• Frequency tables show you data in a plain text table. Useful when you want to know exact values.

Custom Reports

With custom reports, you can create any type of report you want. The reporting engine lets you specify which variables you want to work with, and how you want to display the data.

• Create reports based off of any ticket variables, including custom fields.
• Generate any type of visual display including bar charts, pie charts and frequency tables.
• Limit and specialize your reports using the advanced ticket criteria fields so you can only see relevant information.

Trends

Trends show you how data changes over time. For example, you can see category usage over a number of months. You might use these graphs to see which of your products are most popular or what kinds of problems are most common.

DeskPRO comes with a number of default reports to show off trends in categories, priorities, workflows, technician, companies and ticket status.

Totals

Totals show you how everything adds up. These reports are great to get a sense of how many tickets are submitted to your helpdesk, and where they are going.

Again, there are a number of default reports that show you the totals for categories, priorities, workflows etcetera. You can even view cross-tabs to see two different pieces of data at once. For example, view totals for categories and in each category, see how many tickets belong to each priority.

User and Tech Reports

User reports show you who is submitting the most tickets in a given time period. You can also see how users are rating your support if you have enabled the feedback features. Or if you've enabled the billing features, you will be able to generate reports based on user-billing or company-billing.

Tech reports show you how your team is performing, and even how much time they are spending on the helpdesk.