Download DeskPRODeskPRO can be accessed on a computer, but if you're away, can also be used on the road. Helping your users couldn't be more convenient.
Convenience is important
Depending on your tech's settings, whenever they receive email notifications regarding a ticket's status they don't have to bother with logging into DeskPRO to manage the ticket. Replying directly to the email will automatically send the reply to the user as if you were using the tech interface. Even if you or your tech are away from a computer, using a smartphone or PDA can let you still manage your tickets efficiently.