Download DeskPROHelps users help themselves by automatically displaying articles that they may find useful in addition to the current information they're reading.
Organize your information
Related articles simplify the process for users trying to find specific information, making them spend more time finding what they need and less trying to find a simple how-to or basic information article about performing specific actions. An example of making the process easier is when a user is looking about how to install the software they just purchased. A related article that might be presented when viewing the installation article would be articles indicating how to move their installation to a different server, or simply how to go through the upgrade process for new versions. Setting up your DeskPRO install this way limits users submitting tickets for trivial information for cases like this.