Download DeskPRODeskPRO can handle multiple email addresses that users can submit tickets to, adding another depth of configuration to the vast amount of features.
Organizing user emails
Although DeskPRO can be made to use one email address and sort the tickets after via escalations only, another way you can manage tickets is by having DeskPRO look at several email addresses at once, and manage them through escalations that way. For example, you could have an email account to handle sales, and another to handle support; for this example, well just use sales@thecompany.com and support@thecompany.com. If a user submits an email to sales@thecompany.com, an escalation can take the ticket and auto-assign it to a tech, change priority, or anything else you set up while any tickets sent to support@thecompany.com can be dealt with using another escalation specifically set up to handle support questions. Using specific email addresses and escalations, the entire support process is streamlined.