DeskPRO -

Configuration made easy

Setting up escalations is easy to do, and once done, you won't have to go back and change anything. You can create one one or more escalations to handle your different tickets as they come into DeskPRO, effectively creating an efficient workflow for your techs to handle. The numerous options allow escalations to be used in almost any situation.

Manage your tickets

Escalations have an immediate impact on tickets, and will be taken care of almost instantly. Depending on how you configured them, you can alert technicians to their creation, change priority, category, or even automatically assign the ticket to a tech. These features can be used in any combination, all based on whatever criteria the ticket meets.