Overview

A quick overview of what DeskPRO has to offer:

Shared users: Your vBulletin members don't need to sign up for a second account to use your helpdesk. Usernames, email addresses and passwords are shared between vBulletin and DeskPRO.

Auto-login: DeskPRO recognizes when a member is coming to your helpdesk from your forums and will automatically log them in, creating a seamless user experience.

Easy to setup: Setting up vBulletin integration can be done in mere minutes.

Import users: Don't want to share the vBulletin database? That's fine, you can import the users instead! You can import from multiple sources at any time, making it possible to construct a thorough database of users from several forums.

Integration

When sharing users, DeskPRO uses vBulletin's database to look up member information. This means that your members never have to create two accounts to use in each system. When a user signs up in vBulletin, they automatically gain access to the DeskPRO helpdesk with the same username, email and password. If a user changes his or her password or email address in vBulletin, the changes are reflected in DeskPRO.

Shared Sessions

On top of granting access to all of your vBulletin members, DeskPRO can also tell when a user is coming from vBulletin and automatically log them in when they enter your helpdesk. By removing the need for a second login, your users are more likely to use the resources you make available. This seamless user experience is the key to happy users.

Easy Setup

Using the Setup Wizard is effortless. All you need to do is fill in a simple form with details about your vBulletin installation, and DeskPRO takes care of the rest. Never fear about entering incorrect information -- DeskPRO will verify everything before saving the changes.

In a few short minutes, your vBulletin members can start using your helpdesk as well.