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DeskPRO Software Integration Features
DeskPRO lets you integrate the user databases of virutally any application. Using the
integration feautres, your users only need to sign up on your main website and their
login credentials will work on your helpdesk.
Multiple User Sources
DeskPRO allows you to define multiple user sources. That means you can gather
user details from any number of external sources! Users can now access your helpdesk
using any of their login credentials from any of your sites!
Types of User Sources
Each type of integration is handlged by a user source module.
DeskPRO bundles 7 pre-made modules with every purchase. Each module is very simple to set
up using a setup wizard.
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DeskPRO Authentication
The DeskPRO user source is the default module. It requires no external resources, everything
is self-contained within DeskPRO. Users register and manage their accounts using your
helpdesk.
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Custom Authentication
The Custom user source module integrates DeskPRO with your own, custom database-driven
applications. All you need to do is configure the module so it knows which
table and field names contain the relevant data. If you employ a special
hashing or encyrption scheme on stored passwords, you can specify custom PHP code
that will be evaluated when a user needs to be authenticated.
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vBulletin Authentication
The vBulletin user source module integrates DeskPRO with a vBulletin-powered
forum. All you need to do is specify the database details for vBulletin, and
DeskPRO takes care of the rest. Read more about
vBulletin integration.
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phpBB Authentication
The phpBB user source module integrates DeskPRO with a phpBB-powered forum. All
you need to do is specify the database details for the forum and DeskPRO will
set everything else up for you.
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LDAP Authentication
The LDAP user source module lets you authenticate users against an LDAP
server. Just provide the server details, and which attributes map to each
peice of data that DeskPRO needs.
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eZ Publish
The eZ Publish user source module integrates DeskPRO with the popular eZ Publish
CMS. Just specify database details for the website and DeskPRO will take care of the rest.
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osCommerce
The osCommerce user source module integrates DeskPRO with the popular osCommerce
online store application.
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SugarCRM
The SugarCRM user source module integrates DeskPRO with the SugarCRM customer relations
program.
How Does it Work?
When a custom authentication module is enabled in DeskPRO, an external source is used to
gather certain user details: username, email address and password. When a user logs in,
instead of DeskPRO handling their user crednetials, it goes out and fetches the
information from another database. Here's how a typical login request
might be handled by DeskPRO:
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