DeskPRO is a customer relationship management system. The major components of this system include:

• A ticket system for interaction between staff and end users, providing both web and e-mail interfaces for users and staff.
• A category and search driven knowledgebase for self-service questions & answers.
• Staff teamwork tools including news, private messaging and forums.
• Staff self-management tools including calendaring, ticket reminders and performance stats.
• Extensive statistics and reporting facility.
• Customized fields for tickets, users, knowledgebase articles and tasks.
• Highly accessible to all users and skill levels including context-sensitive help system and multiple languages support.
• Advanced administration controls including template editor, technician permissions editor and over 100 system settings.

DeskPRO can be installed on your own equipment as a downloaded product. We also offer a managed solution where we take care of all the hosting and technical side. In both cases you can have your system up and ready to use by the end of the day.

At this point you will probably want to explore the DeskPRO software to see if it is the right fit for your business. We would suggest looking at our screenshots, demos, feature lists, pricing and to see where DeskPRO is heading in the future our roadmap. We would also be happy to answer any questions you have via our helpdesk and hope then you will be ready to purchase a license.