Download DeskPROAn effective helpdesk solution needs to be complete and efficient. DeskPRO bundles all essential systems including features for tickets, teamwork and self-help. Your support team will work productively using our superior workflow, saving you time and money. Customer satisfaction will peak when you can solve problems in record time.
Time Saving
Reducing the time to perform repetitive and common tasks can double your technician's performance. We've spent a great deal of time and effort researching the most effective ways to make the technicians job intuitive, customizable and fast. This attention to detail sets us apart from our competition.
Amongst the time-saving features include the integrated email gateway to connection DeskPRO with your inbox, saved ticket replies to adhere to the "write once" principal, saved searches to quickly navigate to listings you need frequently, and mass-ticket processing to perform actions on many tickets at a time.
Customer Satisfaction
Our user interface is simple and intuitive. We use common interface elements like buttons and concise navigational lists that any internet user will recognize immediately. The key to a successful interface is to be predictable -- there is zero learning curve for your customers. Everything is so streamlined, no one will ever be confused as to how your helpdesk works.
For your team, we have advanced features to help manage all of your customers. Usergroups to handle permissions, companies to group people from similar organizations, user rules to automatically organize new registrations and more. DeskPRO also has several ways to handle unregistered users. You can make things simple by removing registration forms and enabling automatic account creation, or tighten things up and force registrations. It all depends on how you want your helpdesk to work.
Self Help
With a searchable knowledgebase, your customers will be able to find solutions for themselves without even submitting a single ticket. For those customers that skip the knowledgebase -- DeskPRO can automatically intercept new tickets and suggest articles automatically, potentially saving your team hours of work.
Guide your users through complex problems with DeskPRO's troubleshooters. These guides allow your users to input choices that branch the guide off into different paths, allowing you to handle every potential situation specifically. A single troubleshooter can save countless back-and-forth replies between your support team and customers.
Communication and Teamwork
The best support teams work together, and DeskPRO offers features to make that as easy as possible. Integrated forums to hold group discussions, private messages for one-on-one communication and a comprehensive calendar to track tasks.
Administrators and managers can keep an eye on the goings-on of the helpdesk with DeskPRO's comprehensive reporting features. Generate bar and pie charts, frequency tables and more. Bundled with the application are many reports for things like trends and totals, but you can create your own reports based off any criteria you want.
Customization
DeskPRO is built to suit any business. The product is easy to set up, but if you take the time to dive in, you can configure your helpdesk to work the way your business does. Custom fields applied to user accounts or tickets let you manage all sorts of data, the numerous settings let you tweak how various parts of the system work, and our phrasing and template engine makes it easy to change the layout of your user interface.
Already have an existing userbase? Not a problem. DeskPRO is built to fetch authentication credentials from any source you need. We include user sources for popular things like LDAP or vBulletin, and we have a custom wizard that will allow you to connect to any MySQL or MsSQL database.