About Us

History

To review the history of DeskPRO we have to wind back the clock over a decade to 2001 to Oxford University, England where DeskPRO founder Christopher Padfield’s growing dissatisfaction with the way online customer service was delivered lead to the birth of DeskPRO; both the company and the product.

Over 100 product releases later, tens of thousands of happy customers and hundreds of millions of resolved customer tickets, DeskPRO continues to go from strength to strength. With the company’s central offices now based in London and remote employees working from across the world; DeskPRO’s dual focus on both its staff and customers has lead to continuous success in innovation within the helpdesk industry.

Vision

DeskPRO has lead the way in helpdesk innovation over the last decade always guided by the principle aim of helping our customers provide market leading customer support to their own users. Moving forward we see the following as our critical objectives:

• A deep focus on the user experience for people using our software and a deep commitment to making software that is not simply useful; but a pleasure to use.
• A fundamental belief that our customers own their own data, that they can choose how they want to deploy software and re-purpose it to suit their own needs.
• That great customer support works across a range of channels; and that the best software works as a platform allowing organizations to pick the modules they need to support their users.
• That no software company is an island; a commitment to making it easy to integrate our software with 3rd party solutions.

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